You can find the exact delivery times for your order directly below for each item. Please adjust your size and, if necessary, the heel height beforehand.

For Swiss customers: The majority of our parcels are sent from our German warehouse. As soon as the parcel has crossed the Swiss border, it will be visible in the tracking link. This may take 1-2 days after shipment. In rare cases, customs may take 1-2 days longer due to high parcel volumes (e.g. public holidays), so delivery may be delayed accordingly.

Attention: If you have ordered several items, it is quite possible that several parcels will reach you.

Have you not received your parcel even though the specified delivery period has already expired? Just send us a short e-mail to contact@dancingqueens.ch. We will get back to you as soon as possible and let you know when you can expect to receive your shoes.

It may happen that we do not have all products in stock or that they are distributed across different warehouses. It can therefore happen that orders with several products sometimes reach you in separate deliveries.

If you have ordered several shoes to compare, you can keep the shoes you have already received until the remaining products arrive. In this case, as long as the shoes are unused, you can return them even after the 30-day return period has expired.

You can return all unused shoes and leggings within 30 days after receipt as long as they are no defects and are unused.

Please note that for the following products no right of return exists:

• Outlet dance shoes (reduced items from the outlet collection)
• stockings
• Tops and sports bras
• All items from the "Accessories" section
  

However, if one of these items is returned, we reserve the right to charge a processing fee of 20 % processing fee.

1. click on the profile symbol at the top right of the website. On your cell phone you will find the button "Login" at the bottom of the menu.

2. enter the e-mail address you used to place the order.

3. you will receive a 6-digit login code by e-mail, which you can use to log into your customer account.

4. select the order you wish to return.

5. click on the "Request return" button.

6. select the reason for return from the drop-down menu.

7. IMPORTANT: If you would like to exchange the item (e.g. a different size), you can indicate this directly under "Notes". We will process the exchange automatically.

8. confirm the request with "Request return".

9. you will immediately receive an e-mail with further instructions.

Depending on where you are:

Switzerland:
Dancing Queens AG
Pilatusstr. 34
8330 Pfäffikon ZH
Switzerland

EU & other countries:
Dancing Queens AG
c/o GMarc Fulfillment
Walter-Suchanek-Strasse 14a
07985 Elsterberg
Germany

Yes, you always have to pay the return postage yourself

Visit us in our store at the Pilatusstr. 30, 8330 Pfäffikon in Switzerland. You can make appointments at any time - even on evenings or weekends - directly directly here.

On some product pages you will find direct size recommendations. If no specific recommendation is given, you can assume that your usual size will fit, or you can check our size chart.

For the following suppliers, we recommend choosing one size larger, as the shoes are smaller:

• Fuego
• Portdance (recognizable by the "PD" at the front of the name)
• Rumpf

For the SMOVE dance sneaker, however, we recommend choosing half a size smaller.

You can choose your normal shoe size for all other suppliers.

If you are unsure, you can contact us by e-mail at contact@dancingqueens.ch contact us.

Lace-up shoes are particularly suitable for wide or narrow feet, as you can tie them individually. One of our classics is this model. In general, the Portdance brand has a rather narrow cut.

We would be happy to advise you personally in our showroom in Pfäffikon ZH or send us an e-mail with your request, shoe size, foot structure and we will send you suitable models.

Yes, for most shoes you can choose your heel type and height and we will configure your shoes for you. However, please note the delivery time, as various shoes with special requests have a longer delivery time.

Yes, you can transfer the amount directly in EUR. (Exchange rate acc.www.xe.com) Write to us by e-mail tocontact@dancingqueens.chand we will be happy to give you our bank details.

Yes, you can simply request it again from our partner "Powerpay" by e-mail:info@powerpay.ch

Please contact us proactively with your bank details and IBAN number at the following e-mail: info@powerpay.ch

Please contact bettina.gimenez@dancingqueens.ch for special conditions with the desired products. We can order significantly more sizes and products than what is shown online.

Please contact bettina.gimenez@dancingqueens.ch. She will be happy to introduce you to our partner program for dance schools.

In a nutshell: You get an exclusive teacher discount, as do your students, of course.

As a beginner, we recommend a model with more deeper and wider heel (flare). We also offer you a large selection of flat shoes.

We deliver everything to you free of shipping costs and duty-free. We also pay the VAT that arises from importing the shoes for you. So you know at the start that you are only paying the actual price of the shoes and won't be surprised by invoices afterwards. Most of the dance shoes are made by hand in the EU, which is why the manufacturing costs are also slightly higher.

Yes, we have a few models, as most dance shoes are made with a leather sole. You can find the exceptions here.

We have various suppliers from Germany, Italy, Portugal, the USA and Turkey. 

Write us an e-mail to contact@dancingqueens.ch